Privacy Policy

Privacy Policy

Introduction

Welcome to http://companion-care-south-padre-island-texas.primarycareaid.com (referred to as “Companion care South Padre Island Texas,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms or services linked to our website. These entities have their own privacy policies governing data collection and usage, so please review those separately.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data as a result of your interactions with us:

  1. Authorized User Activities: If you use our applications or services as an authorized user, we collect and process data necessary for service provision and account management.
  2. Website Visits: When you visit our websites, we may gather information about your device, browser type, and IP address to enhance your experience and analyze website performance.
  3. Communications: We may contact you via email, phone, or text messages (SMS) for various purposes, such as sending newsletters, providing updates, or obtaining feedback.

Personal Data Collection

We collect multiple types of personal data to deliver our services and improve your experience:

  • Account Information: Details related to your registration and account creation, including user names, email addresses, and passwords.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details and financial records for financial services or transactions facilitated by us.
  • Purchase Information: Items purchased from our e-commerce platform, including product names, quantities, and purchase dates.
  • Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, and advertising IDs.
  • Location Data: Your geographic location data when you interact with our services, used to provide personalized content and services.
  • Feedback and Reviews: Comments, suggestions, and ratings provided by users to enhance our products and services.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts for seamless access or sharing.
  • Product Information: Details about products you view, purchase, or interact with on our platform.

We obtain this data through direct user input, tracking technologies (like cookies and device identifiers), and third-party partners who assist in data collection and processing.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and gain insights into how users interact with our services:

  • Strictly Necessary Cookies: These ensure basic functionalities like login, session management, and platform stability.
  • Preference Cookies: Customizing your preferences, such as language settings and content recommendations.
  • Analytics Cookies: Tracking website usage to analyze trends, user behavior, and improve our services.

Users can manage their cookie choices through our Cookie Manager, which allows you to control non-essential cookies.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs. The period of data storage depends on the purpose for collection:

  • Account Information: Retained until the associated account is active or as required by law.
  • Transaction Records: Preserved for financial reporting, audit, and dispute resolution purposes, typically for a few years.
  • Customer Support: We keep interaction records to provide better service and support for an unspecified period.
  • Analytics Data: Aggregated and anonymized analytics data may be stored indefinitely for business intelligence purposes.

When no longer required, we securely delete or anonymize personal data to ensure its confidentiality.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols to secure data in transit and at rest.
  • Access Controls: Limiting access to your data to authorized personnel only.
  • Regular Audits: Conducting periodic security audits and assessments to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws regarding child data privacy.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data, subject to certain exceptions.
  • Restriction: Limiting the use of your data under specific circumstances.
  • Portability: Receiving a copy of your personal data in a structured format for use with other services.
  • Objection: Opposing or withdrawing consent for the processing of your data.
  • Non-Discrimination: The right to be free from discriminatory practices based on certain personal characteristics.

To exercise these rights, please contact our Data Privacy Team at privacy@companion-care-south-padre-island-texas.primarycareaid.com or through postal mail to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions related to privacy, data protection, or this policy, please contact us:

  • Email: privacy@companion-care-south-padre-island-texas.primarycareaid.com
  • Mail: Data Privacy Team, Companion care South Padre Island Texas, [Address], [City, State, ZIP]